Accor Assessments

Careers at Accor

Accor, as a leading hospitality group, boasts a vibrant range of job opportunities within its 5,100 hotels across 110 countries. For over fifty years, Accor has made its mark in the industry by consistently delivering exceptional service and memorable guest experiences. Careers at Accor are exciting and multifaceted, ranging from hotel management to customer service, and from administrative to finance-related roles. Consequently, Accor seeks candidates with diverse skill sets encompassing interpersonal, financial acumen, and problem-solving abilities.

Due to the company’s broad spectrum of brands and services, the hiring practices cater to a similarly wide-ranging set of professional capabilities. Regularly, Accor posts vacancies that attract numerous applicants globally. Preparing for Accor’s unique hiring process, which emphasizes service quality and innovation, is essential for prospective candidates eager to become part of this dynamic organization.

The selection process has 4 major stages:

1. Online Application

2. Online Assessment

3. Interview

4. Assessment Centre

Accor Online Application

At the outset of Accor’s hiring process is the Online Application, the first touchpoint for candidates to make an impression. Prospective employees are expected to fill out a comprehensive application form, attaching relevant documents and showcasing their qualifications. Accor’s application is designed to understand the applicant’s background, experience, and suitability for the hospitality industry.

This stage also includes providing detailed career history, education, and may cover questions to gauge the candidate’s alignment with Accor’s service-focused values. It’s the candidate’s opportunity to shine by presenting a well-crafted resume and a personalized cover letter explaining why they are the ideal fit for the chosen role within Accor.

Accor Online Assessment

Following the Online Application, successful candidates are invited to participate in Online Assessments. For a company like Accor, which values guest experience and service innovation, these assessments are tailored to measure a mix of cognitive abilities, situational judgements, and potentially role-specific skills.

Candidates should expect a variety of question types, potentially including personality questionnaires, logical reasoning tests, and hospitality-centric scenarios. These tests provide insight into an applicant’s skills, such as problem-solving, numerical aptitude, or how they might react in customer service situations—a critical aspect of roles at Accor.

Accor Interview

Candidates who impress in the initial stages will progress to the Interview phase. Accor’s interviews are likely a combination of behavioral and competency-based questions. Interviewees should be ready to discuss their past experiences, how they’ve handled particular situations, and to demonstrate their passion for hospitality.

For Accor, a company known for innovation and dedication to exceptional service, interviews often revolve around customer-oriented scenarios. Preparing insightful questions about the company’s operations, culture, and values can also impress the hiring team, showcasing the applicant’s enthusiasm and proactive mindset.

Accor Assessment Centre

The Assessment Centre is often the final hurdle and is typically reserved for those candidates Accor deems to be highly suitable. During this stage, applicants may be asked to participate in group exercises, perform role-play scenarios, or complete task-based assessments in a real world setting.

This process is integral to assessing how candidates interact with others, their leadership potential, and decision-making under pressure. Delegates at an Accor Assessment Centre should be prepared for an immersive experience that tests their adaptability and hospitality instincts, all while providing a unique glimpse into the Accor way of life.